BOOKING TERMS & CONDITIONS

  1. Confirming a Booking
    • To confirm a booking, the Client must acknowledge that they have read the T&Cs by signing the bottom of this document and completing the Booking Form; this can then be scanned and emailed back to reservations@templeguitingmanor.co.uk or posted to The Estate Manager, Temple Guiting Manor, Temple Guiting, Cheltenham, Gloucestershire, GL54 5RP. This can also be done through our online booking system.
    • The Client who completes the Booking Form and agrees the T&Cs does so on behalf of all members of the party and binds them jointly and severally to the terms therein (See Authority to Sign below).
    • The Client is also required to pay an initial deposit payment of 30% of the total cost of the hire. If the booking confirmation date is within 6 weeks of the arrival date, TGM shall require full payment of the holiday cost and any charges for additional services that might be due.
    • Any payment made by the Client to TGM in respect of a property is deemed to confirm acceptance of these Terms and Conditions.
    • Upon receipt of payment TGM will secure the booking for the requested dates and will send the Client an email confirmation to confirm funds received.
    • Once a booking is confirmed and subject to the Cancellation Policy (Below), the Client is liable for payment of the balance of the accommodation cost, along with any additional charges.
    • Payment to confirm a booking is possible by BACS, debit or credit card only. Please note all credit card payments will incur a 2% charge through paypal.
    • Payment of the balance of the accommodation cost (and any additional charges) is due in cleared funds 6 weeks prior to the arrival date. TGM will send an invoice prior to this.

 

  1. Cautionary Deposit
    • A Cautionary Deposit of up to £1,500 will be required to cover costs resulting from the action or inaction of the Client or a member of their party such as (but not limited to): the property being left in an unreasonable state, loss or non-return of keys, excessive or long distance telephone call charges, neglect or damage to the property, damage or loss of contents and/or, any extra or excessive cleaning costs required.
    • The cautionary deposit will be taken using credit or debit card details on arrival.
    • In the event of damages attributed to the Client or a member of their party during their stay TGM shall notify this to the Client as quickly as reasonably possible together with any evidence provided by the Owner. The cost of any remedial action shall be deducted from the Cautionary Deposit and the balance refunded to the Client.
    • In the event that the cost of rectification for losses or damage caused by the Client or a member of their party exceeds the Cautionary Deposit held, TGM shall notify the Client of any additional amount owing. The Client is advised that the property Owner reserves the right to pursue recovery of any additional cost over and above the Cautionary Deposit and for this reason adequate personal liability insurance is strongly recommended. Should additional costs be incurred we shall provide the Clients’ contact details to our solicitor to facilitate recovery.
    • In the event that TGM is unable to contact the Client to advise of deductions from the Cautionary Deposit, then TGM will not be held accountable for any bank charges or other losses incurred by the Client resulting from those deductions from the Cautionary Deposit.
  2. VAT
    • VAT is included in the cost of the accommodation.

 

  1. Booking Cancellation Policy
    • Booking Cancellation by the Client
      • Cancellation of bookings must be made in writing to TGM (letter or e-mail will be acceptable) and cancellation charges will be applicable within the period prior to the arrival date as follows:
    • The deposit (30% of the total cost of stay): Where cancellation notice is received after the deposit has been paid and no less than 6 weeks prior to the booking start date, then the deposit is forfeit.
    • 100% of the total holiday cost: Where cancellation notice is received after the balance is due and/or been paid and less than 6 weeks prior to the booking start date then the Client shall be liable for the full cost of the booking.
      • Subject to application of an Administration Fee of £30 (Including VAT), wherever possible, TGM will actively re-sell cancelled dates. If successful, subject to the limits above, we will return to you any monies paid less the difference between the cost of the cancelled booking and the replacement booking.
      • Subject to application of an Administration Fee of £30 (Including VAT), wherever possible, TGM will actively re-sell cancelled dates. If successful, subject to the limits above, we will return to you any monies paid less the difference between the cost of the cancelled booking and the replacement booking.
      • If TGM is unable to sell any part of the cancelled period then all monies paid will be forfeit and for this reason we strongly advise clients to obtain their own holiday cancellation insurance.
      • TGM shall not repay any monies due to the Client as the result of a booking cancelled by the Client until the whole of the cancelled period has been resold or the last day of that period is passed.

 

  • Booking Cancellation by the Owner
    • It is extremely unlikely that TGM cancels a confirmed booking. If however, for reasons beyond the reasonable control of TGM, the property is no longer available TGM reserves the right to cancel a booking. In this event and providing the cancellation does not arise from reasons of Force Majeure (Below) all monies paid by the Client will be refunded.

 

  1. Arrival and Departure Times

Check-in time for guests is 4:00pm and check out time is Midday on your departure day. Any additional hours must be arranged in advance and will be charged for unless agreed otherwise.

 

Party Size and Members

There are limits on the maximum number of guests that can be at each property and the number of guests at the property must not exceed those limits except with prior written agreement from TGM. Admittance to the property may be refused or the Client may be asked to vacate the property immediately if this condition is not observed.

  • Please note that the maximum numbers of guests is as follows:
  • 10 in the Manor & 2 cots + 1 blow up for child
  • 10 in the Barn + 2 children under 12 on pull outs & up to 2 cots.
  • 6 adults in the Granary (please note small double in one room)
  • 3 adults or 2 adults & 2 children under 12 in the Cow Byre (1 bed and 1 sofa bed in living area or baby cot)
  • 2 in the Peacock Shed plus cot
    • This is due to our insurance restrictions, and in certain circumstances that may be reduced to 8 dependent upon ages of children etc. There are also some restrictions on toddlers due to the age of the building, glass and the water features, so we ask parents to be responsible for their children and keep children in sight at all times.

 

  1. Additional Requirements
    • A Client requesting additional services such as additional cleaning, catering, activities, supermarket delivery etc., is advised to arrange these as far in advance as possible of the arrival date. Generally, a minimum of seven days prior to the arrival date is required to arrange additional services. Where sufficient notice is not given, then arrangement of additional services is dependent on availability and is not guaranteed. Requests for additional services should be addressed to TGM.
    • If the client requires any outside catering they will use TGM caterers only and not bring unknown companies onto the Estate. This can be arranged by emailing Gavin Thompson at catering@templeguitingmanor.co.uk

 

  1. Care of the Property
    • The Client is legally obliged to take all reasonable and proper care of the property including buildings, gardens, fixtures, fittings, furniture, pictures and other effects or around the property and shall leave them in the same state of repair and condition at the end of the rental period as found at the beginning.
    • In the event of any damage to property or equipment during the stay, the Client is required to notify a member of staff.
    • The Client shall leave the property in a clean and tidy condition: this includes cleaning all cutlery and crockery and placing all rubbish in appropriate waste or recycling bins as found.
    • The Client agrees to respect their surroundings and not to disturb or otherwise annoy the occupants of neighboring properties. TGM reserves the right to enter the property to investigate concerns relating to the care of the property or to disturbances. The Owner is within their rights to request that Clients vacate the property with immediate effect if it is found to be in a neglected or damaged condition.
    • Illegal substances will not be tolerated and clients will be asked to leave immediately.
    • Please enjoy the Green & Spring amenities whilst in residence however we ask that you do not remove any of the products from the bathrooms or they will be charged for.
    • We would ask you to enjoy the property and all the contents but to respect that the property is a privately owned house and as such is still used by the owners. Some items are very old or fragile so please think carefully before moving any furniture out of its current position or ask our Estate Manager.
    • Guests not staying on site must depart by midnight.
    • Failure of the Client to exercise reasonable care may result in deductions being made from the Cautionary Deposit.

 

  1. Noise
    • Fireworks & Chinese Lanterns are not permitted anywhere on the estate as we have horses and sheep with lambs next door. If any fireworks or lanterns are set off there will be an automatic fine of £500, which will be removed from the cautionary deposit.
    • If you have a party either inside or outside, please do remember that many of the people in the village are of the farming community and do retire early and have early morning starts. Noise does travel in a quieter environment and we would hope that you would respect this. Music outside must be turned off by 9:00pm and kept to a reasonable level and then moved indoors.
    • All loud music must be kept inside the houses and turned off by midnight.

 

  1. Personal belongings
    • TGM cannot accept any responsibility or liability for loss of or damage to any of the Client’s personal items, belongings or vehicles, however caused. If TGM is required to enter the property during a stay (E.g. to carry out maintenance or cleaning), the Client is advised to ensure that a member of their party is present; if this is not possible, the Client has the right to decline services at their discretion but no refunds shall be given for services not used.

 

  1. Linen

Sun cream, fake tan, waterproof make-up and hair dye can all cause permanent damage to bedding, linen and towels and TGM asks that the Client take care when using these products. TGM recommends that Clients planning to use such products during their stay bring their own spare linen and towels to prevent damage to items within the property. If damage / staining does occur and the items cannot be cleaned, a charge may be levied from the Cautionary Deposit to replace these items.

 

  1. Smoking

Please note that all properties are non-smoking. Clients failing to adhere to this condition will be charged £300 from the cautionary deposit. Smoking can take place outside and we ask that the sand pots are used to extinguish and dispose of all cigarette ends. There will be a charge if cigarette ends are deposited in the gardens and not placed in pots as this takes time to clear up.

 

  1. Pets

TGM does not accept pets. If pets are found to have been staying at the property, a £500 fine will be removed from the deposit immediately.

 

  1. Authority to Sign

The person who completes the Booking Form certifies that they:

  1. Are authorised to agree the Booking Conditions on behalf of all persons included on the Booking Form, including those substituted or added at a later date, and binds them jointly and severally to these terms.
  2. Are over eighteen years of age?
  3. Agree to take responsibility for the party members occupying the property, and to notify TGM if they are not a member of that party.

 

  1. Property Maintenance Issues and Complaints
    • The Client must report any pre-existing damage noticed upon arrival within 24 hours.
    • If any issues arise during the stay the Client must contact the Estate Manager as soon as reasonably practicable for the issue to be investigated and, if required, to take any remedial action. If an issue is not reported and TGM is denied an opportunity to investigate or rectify a problem during the holiday, then the Client will have waived all rights in the matter.
    • If the Client feels that their complaint has not been resolved satisfactorily on completion of the holiday, TGM requests that the verbal complaint is followed-up by writing to the TGM within seven days of departure from the property.

 

  1. Health & Safety
    • A Fire and Risk Assessment was carried out in February 2015, below are observations for your safety and guidance. All portable appliances have also been PAC tested and are up to date.
    • A First Aid kit is located in the top drawer of the counter in each kitchen.
    • Smoking is not permitted inside the properties. We ask that all cigarette butts are disposed off and not thrown into the gardens. A £500 charge will be made if smoking is found to have taken place inside the properties.
    • The Manor House is of a great age and therefore cannot adhere to the usual safety recommendations. Of particular importance are the stairs (which can be tricky in places) and the low beams (top floor bedroom and the kitchen near the steps to name two!)
    • Whilst you are in residence and decide to leave the house, all doors and windows must be carefully locked and secured before you leave the grounds. We cannot accept responsibility for any loss whilst you are in occupation and we will charge for any loss of property if either house is not secured.
    • FIRE SAFETY. There are fire extinguishers located in the kitchen and on the first floor landing. For your further safety we have provided a fire blanket that is located in the kitchen. Carbon monoxide alarms are also situated in each property.
    • Candles must not be left unattended and indeed no candles are allowed in the upper floors at all. Fires must not be left unattended and caution must be taken to ensure that the fires are left safe at all times. The Manor is a Grade 1 listed house of great age and therefore fire safety is paramount – as are you! Please ensure you keep a careful watch on fires at all times.
    • TVs should not be left on overnight or when you are absent from the house.
    • Please ensure that you are familiar with the grounds and the layout and ensure that children and elderly are aware of the dangers of the ha ha, the water feature and the lake. This side of the river nearest the house can be extremely boggy and therefore children should not be left alone in that area. There are two life belts on the pier down at the lake.
    • The boat is the property of the owner and we would suggest that guests don’t use it. If the boat is taken out we cannot accept responsibility for any loss or injury. Please do ensure that you take precaution on the steps down to the lake, as they are extremely steep.
    • All of our water features are above 30cms so again; children should not be left alone in the grounds and should be supervised by an adult at all times.
    • We supply a Barbecue for your use and would ask you to take due care whilst using this. Please use correct utensils and gloves provided and please ensure that children are kept away as this BBQ can get very hot. Also ensure that the BBQ is placed well away from anything that might catch fire (e.g. awnings, trees etc).

This information will also be supplied with the information folder that is held in the Barn and Manor House and we would ask you to refer to this and all the other emergency information, local information that you will find contained in this folder.


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